FAQS

 

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at returns@peacefournine.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at returns@peacefournine.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

DOMESTIC SHIPPING

We currently use the United States Postal Service (USPS). All shipments are tracked and tracking information provided via email or text within 5-7 business days of shipment. Please note, shipping election (first class, priority, etc.) does not start until your order has been processed.  Once your order has been shipped, Peace Fournine accepts no responsibility for loss or any damage to your package. If there are any delays or concerns with your package once posted, Peace Fournine is not liable as we have no control once it is with the postal service. In this instance, please contact your local postal service with the tracking number that was provided when the package was sent. Unfortunately, we are not able to give any refunds or resend orders in these circumstances. Typically, orders will ship out within 5-7 business days of ordering and will be shipped Standard Service. Once shipped, orders are generally received within 5 business days. Keep in mind, we do not ship on Sundays and holidays. We are not responsible for shipping delays due to natural disasters or any other circumstance that will cause shipping delays. You will only be charged for the items that are shipped to you, along with the applicable shipping and tax charges.

INTERNATIONAL SHIPPING

All international orders are shipped through USPS. Currently, International buyers can expect to pay between $16 - $28 for international shipping service. Please note, First Class Mail is the cheapest option, but can be slow and cannot be tracked or insured. INTERNATIONAL BUYERS NOTE: Import duties, taxes, and charges required to release your order from customs upon arrival are not included in the item price or shipping cost. These charges are the buyer’s responsibility and will not be refunded or reimbursed by Peace Fournine.